Latest Vacancies

Housing Benefits and Rent Assistant

Bespoke Supportive Tenancies Ltd is a not for profit housing provider which provides security, dignity and a home for life for vulnerable individuals throughout the UK.

We provide potential tenants with a choice of property that is tailored to their needs and choices. Whether this is to live close to family and friends, in integrated communities with good transport links and social activities, we adapt homes to meet the needs of tenants and also provide a 24 hour quality repairs and maintenance service.

We work in partnership with local authorities, support providers, families and tenants to provide this bespoke housing solution and in our efforts to achieve new benchmarks for housing provision for vulnerable people.


The Role

Due to significant growth and expansion, we are now in a position to recruit a full-time Housing Benefits and Rent Assistant to work within our Housing Department.

The main role of the Housing Benefits and Rent Assistant is to provide a supportive and cohesive approach to maximising the charities income thereby ensuring the procurement of tenancies for our residents. This is a crucial undertaking which ensures that all revenues are maximised and converted efficiently. The focus of the role will be to assist with matters as directed by the Housing Benefits and Rent Officer, working on a focused caseload with high concentration given to arrears and the processing of new claims to the point of payment in line with the company’s objectives.

Based from our offices in Eccles, hours of work will be 9.00 am to 5.00 pm from Monday to Friday, however a flexible approach will be required on occasion.


Key Duties/Responsibilities

  • Monitor progression of housing benefit claims from submission to first layer tribunal level, if required.
  • Investigate historic arrears as directed by the Housing Benefits and Rent Officer and conclude to payment where possible.
  • Obtain all necessary proofs required to progress claims into payment.
  • Liaise with external parties when necessary in order to obtain relevant proofs and documentary evidence.
  • Undertake rent adjustments using housing benefit software (Sassha).
  • Maintain accurate inhouse records and timeline of events.
  • Be committed to achieving positive outcomes for our residents.
  • Ensure compliance with BeST’s Safeguarding and Health and Safety policies.
  • Undertake training to keep up to date with changing requirements of the role.
  • Maintain absolute discretion and respect confidentiality of information concerning internal and external organisational issues.
  • Understand and support BeST’s commitment to investing in communities and activities contribute to achieving this vision within the job role.

Essential Skills/Experience

  • Minimum of two years’ experience working within a welfare benefit and/or housing environment and conversant with legislative changes.
  • Experience of working with housing benefit arrears caseloads.
  • Experience of working in partnership with other agencies to achieve results.
  • Experience of working to a set criteria of achievable outcomes.
  • Excellent numeracy, IT and literacy skills.
  • Able to analyse data and compile reports.
  • Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
  • Self-motivated and able to use own initiative to find solutions.
  • Ability to work under pressure to tight deadlines.
  • Ability to prioritise a varied workload.

Desirable Skills/Experience

  • Experience working with IT systems in a housing environment.
  • Customer service training.
  • Evidence of continuing professional development.

Salary on offer is £18,000 per annum.

Benefits include company pension, annual bonus scheme, 25 days leave (plus bank holidays) increasing to a maximum of 30 days following 5 years service, perk box membership and onsite parking.

To apply, please forward your CV and covering lettering to phillippa.bevin@bestha.co.uk.

Closing date – 24th May 2018


No Agencies

Bespoke Supportive Tenancies Ltd are an equal opportunity employer and prohibits discrimination and harassment of any kind. We are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.