Housing Ombudsman Complaint Handling Code 

BeST has completed the self-assessment 2020 and copies are available on request. 

Regulatory Update

Following the Regulators engagement, BeST has taken steps to improve its statutory compliance position and has commissioned several statutory checks, as well as demonstrating an improved understanding of our responsibilities in relation to leased stock. We have appointed an external contractor to undertake the outstanding checks and have developed a plan to set out how this will be delivered. We will continue to work closely with the Regulator to achieve full compliance with the Regulatory Standards.