News


COMPETITION TIME!

30th May, 22

We are looking for the best Jubilee party photos ???? ????????

???? 1st place wins a £30 voucher of their choice, 2nd place wins a £20 voucher and 3rd place wins a £10 voucher ⭐

???? To enter, send a photo of your celebrations to communications@bestha.co.uk or WhatsApp 07525277308

⌛ Entries close Friday 10th June!

MONTHLY SCRUTINY SESSIONS

24th Feb, 22

Did you know, we hold scrutiny sessions on the last Monday of every month at 1pm on Zoom? 

Tenants and support are invited to come along and tell us where they think we are doing well and not so well. Tenants and staff can come and challenge us on our decisions and our policies and procedures to ensure that we provide the best services with the best possible outcome for our tenants. 

For the Zoom link to attend or for more information, please email casey.willis@bestha.co.uk 

You can also call, text, or WhatsApp Casey on 07525277308 or call 0161 786 6000 and press 205. 

TENANTS SCRUTINISE BEST SESSION

12th Jan, 22

We would like to invite you to our Tenants Scrutinise BeST session;

Date: Monday, 31st January 2022
Time: 1 pm – 2 pm
Place: Zoom Meeting


Tenants and support are invited to attend the meeting to scrutinise BeST. 
 
Please email casey.willis@bestha.co.uk for the Zoom link to attend.

If you would like to discuss anything further, you can call, text, or WhatsApp Casey on 07525277308 or call 0161 786 6000 and press 205.

Tenants Scrutinise BeST session

22nd Sep, 21

We would like to invite you to our Tenants Scrutinise BeST session;

Date: Monday, 27th September 2021
Time: 10 am – 11 am
Place: Zoom Meeting


Tenants and support providers are invited to attend the meeting to scrutinise communication between BeST, tenants and support providers. This may include, BeST’s customer service, the website, letters, leaflets, emails, Snippets newsletter, and other aspects of communication.
 
Please email casey.willis@bestha.co.uk for the Zoom link to attend.

If you would like to discuss anything further, you can call, text, or WhatsApp Casey on 07525277308 or call 0161 786 6000 and press 205.

National Scrutiny Week SEPTEMBER 27-1 OCTOBER 2021

22nd Sep, 21

This year, BeST are taking part in The National Scrutiny Week. The week is being coordinated by Tpas. As members of Tpas we can join all the virtual events as part of the week for free. It’s a chance for us to celebrate the impact of our scrutiny work and learn about how other organisations work in partnership with their tenants too. Highlights during the week include a No-Nonsense guide to scrutiny and Scrutiny Top Tips workshops. Plus there will be live tenant discussions and showcase sessions.

For more information visit tpas.org.uk. Tenants and staff can register an account to access the free events here!

Gas Safety Week 13-19 September 2021

9th Sep, 21

Not long now until Gas Safety Week! We’ve pledged our support. If you want to get involved in promoting gas safety to the nation and endorsing community safety, why not sign up today to receive free gas safety materials?   bit.ly/TK_GSW21  #GSW21 #GasSafetyWeek

Gas Safety Week is a national safety campaign to raise awareness of gas safety in the UK. Taking place 13-19 September 2021. 

Picnic in the Park - Harrogate

1st Sep, 21

On Sunday 19th September 2021, 11 am - 3 pm ubu are hosting a free day of fun for all ages to raise awareness for mental health and wellbeing in the community of Harrogate. The charity event is for Harrogate Mind. Bring your friends, families, and work colleagues along to their picnic in the park. There will be live entertainment in the bandstand with local artists and musicians. ubu ask that all guests bring their own picnic / food, blankets or seating, appropriate clothing and footwear. Food can also be purchased at the cafe located in the park. 

Zoom Meet and greet

27th Jul, 21

We are hosting a meet and greet via Zoom on Tuesday 20th July at 10am. 
Come along and meet other tenants and staff!
If you would like to come along, please email casey.willis@bestha.co.uk for the link and passcode 

Independent tenant profiling surveys

27th Jul, 21

Over the next eight weeks, throughout July-September, you may get contacted to help complete our tenant profiling survey. We have asked a specialist housing consultant ‘Acuity’ who are experienced in tenant satisfaction and housing research, to carry out these surveys independently. Acuity will be sending out surveys in the post, online and by text to our tenants where we hold contact information. However, the contact numbers and emails we have are mainly for support staff/ managers. If and when you may be contacted, please can you support our tenants to complete the survey.

It is important that these surveys are completed because we want to improve and provide the best housing service possible. To continue developing and improving the services we provide, we need to understand our tenants better and ensure that the information we hold is accurate and up to date. Most of the responses are really straightforward, but there are some more personal questions about characteristics and financial circumstances. Although we recognise that some of this may seem intrusive, its collection is intended solely for tenants potential benefit.

What our tenants tell us will be strictly confidential. Acuity will report the findings to BeST following strict GDPR guidelines. We will not share this data with any other organisation. We hope you can take some time to help our tenants complete the survey; Our tenant views are very important to us. If tenants would like someone to help them complete the survey, they can do so.

If you have any questions, please get in touch.

Everyone who completes the survey will be entered into a prize draw. We will select six responses at random to win a  prize of a £20 shopping voucher each.

New phone system and options

27th Jul, 21

Our new phone system goes live 15/06/21 our office number is the same 0161 786 6000 but our options have changed sightly:

  • To report a new repair please press option 1
  • If you are calling about a repair that has already been reported, please have your reference number ready and press option 2
  • To discuss a housing or tenancy related issue please press option 3
  • To discuss an invoice please press option 4
  • To discuss your rent account balance or for help claiming Housing Benefit please press option 5
  • For all other enquiries please press option 6

Housing Ombudsman Complaint Handling Code

27th Jul, 21

BeST has completed the self-assessment 2020 and copies are available on request. 

Regulatory Update

27th Jul, 21

Following the Regulators engagement, BeST has taken steps to improve its statutory compliance position and has commissioned several statutory checks, as well as demonstrating an improved understanding of our responsibilities in relation to leased stock. We have appointed an external contractor to undertake the outstanding checks and have developed a plan to set out how this will be delivered. We will continue to work closely with the Regulator to achieve full compliance with the Regulatory Standards.